Payment policies

Packages

A range of packages is offered at pre-determined prices to cover the most frequently performed procedures. Packages include nursing care, room and meal charges and treatment normally associated with the procedure, as stated within the package. They do not include doctors' fees.

Once a package has commenced, it cannot be downgraded. However, if upgraded, the entire package, including the doctors’ fees will be charged at the higher rate.

There is no refund on packages for early discharge.

For procedures that are not packaged we will be happy to provide an estimate, please send your request to our Patient Service Centre at This email address is being protected from spambots. You need JavaScript enabled to view it. .

 

Additional notes on Maternity Packages

The maternity package commences on the day your baby is born. If you are admitted for a normal vaginal delivery there is no additional room charge for the delivery suite the night before your baby is born (the use of a separate patient room will incur charges). If you are admitted for an induction of labour there is a specific package rate for this which includes accommodation. For multiple pregnancies 40% of the package charge is added for each additional baby.

 

Doctors’ Fees

All doctors are private practitioners practising independently of the hospital and its administration. Doctors’ fees may vary from one doctor to another and they usually charge according to your room category. This pricing structure is common in Hong Kong and does not affect the level of care provided to you. It is in your best interest to discuss the expected charges with your doctors ahead of time. The hospital only collects doctors’ fees on their behalf.

Room category and charges

All ancillary charges (e.g. drugs & consumables, laboratory tests, X-ray and procedures etc) and doctors’ fees vary according to the room category.

Room choices include, VIP Rooms, Private Rooms, Twin Rooms and Standard Rooms, subject availability. Click here to take look at the rooms.

Once admitted for a non-packaged procedure, should you wish to change your room category, 48 hours' notice is required.

A private room refers to any category of room with single occupancy. Rooms are allocated on a first-come-first-served basis (or for Maternity patients, first-delivered-first-served basis). If the preferred type of room is unavailable at the time of admission, you will be offered other room type options.

A lodger may stay in private rooms and there will be no additional room fee. For paediatric patients, a parent may stay in a shared room and there will be an additional lodging fee. All lodgers' meals will be charged according to the items ordered.

For packaged procedures patient meals are included. For other procedures, meals will be charged according to the food items ordered.

Isolation rooms are allocated on written instruction from the doctor for clinical indications or if required bythe hospital’s infection control policy. This will result in additional accommodation charges or medical fees.

Important Payment Information

A deposit is required upon admission. A minimum of HK$20,000 or 50% of the estimate total charges, whichever is higher. The hospital reserves its right to take 100% deposit in advance of admission. If you are entitled to any special rates you must inform us on admission to avoid billing errors.

If your stay is covered by insurance with a Guarantee of Payment, you should ensure the GOP is in place for your admission. For details on insurance information, please click here.

Emergency surgery will take priority over elective surgery. Therefore, we cannot guarantee exact operating time.

There is no charge for the day of departure if check-out is before 11:30am. After 11:30am, there will be an additional charge.

All accounts must be settled before discharge or payment arrangement guaranteed by insurance companies. The hospital accepts payment by EPS, credit card (Visa Card, Master Card, American Express, China Union Pay), Alipay or cash in Hong Kong dollars. If you are hospitalized for more than one week you will be billed on a weekly basis.

If your doctor places a late pharmacy order at the end of your stay this may lead to a delay in billing on discharge.

Please inform the nurse at least two hour prior to your planned discharge to ensure the bill is complete and prevent billing delays. If discharged out of office hours you will be required to sign a blank credit card voucher. Our staff will contact you with the amount before charging to the card. Detailed itemised hospital charges are available at the Client Account Department, to receive a copy please send a request to This email address is being protected from spambots. You need JavaScript enabled to view it..

Should you require a copy of your medical notes, a fee will be charged and 5 working days are required to process this from the day payment is received.

Whilst changes in price are not expected, amendments maybe made without prior notice, therefore it is advisable to check the package price and contents before admission.

Extra Charges

Additional services:

    • laboratory or imaging tests, procedures, treatment, cross matching and medication beyond those included in the package or related to pre-existing conditions
    • emergency services beyond the routine procedures
    • procedures extending beyond the scheduled operating theatre time
    • miscellaneous items such as extra refreshments, IDD telephone calls etc
  • Specific for Maternity:

    • stand by charges for operating theatres (for unsocial hours &external cephalic version) should your doctor request
    • Special Care Baby Unit (SCBU), phototherapy, special procedures such as External Cephalic Version and circumcision
    • special monitoring of mother or baby, treatment, medication, use of equipment, tests and nursing procedures
    • emergency services or surgery other than emergency caesarean section

Unsocial hours:

  • surgery or procedures commencing outside of regular operating theatre hours (08.00h to 21.00h, Mondays to Saturdays), on public holidays or during typhoon number 8 or higher. The rate will be charged at 1.5 times the normal package rate
  • tests and procedures undertaken during unsocial hours (as these vary between departments please contact us for detailed information)