Check-in Online

 
  1. Thank you for choosing Matilda International Hospital.

    Before continuing with the online check in please ensure that your doctor has made a booking.

    The online check in will ensure an efficient admission on the day you come in when you will have more immediate things on your mind.

    Once all the information has been cross-checked we will reply to your email account with a confirmation.

    Please read through the proceeding pages of need-to-know admission information . Please also note that, in this online check-in, we will not ask for patient’s payment details (e.g. credit card number, or bank account number).

    We collect your personal data in order to process and administer your booking, appointment and or other medical services with or through us. It also enables the use of the online services available on our website.

    If assistance is required, please call 2849 0355. 

  1. HKID/PASSPORT IDENTIFICATION

    You must provide a valid HKID/Passport at admission to comply with legal requirements by the Department of Health for safe administration of drugs and treatment.

    If your child is being admitted, a valid identity card or passport (or your child's birth certificate if they do not yet have an ID card or passport) is needed as a legal requirement.

    For maternity care, the father's identity card or passport is also required.

    Patients admitted without an ID will not be treated or have surgery performed at this Hospital until a valid ID is produced. So please ensure you have it with you to prevent delays.

  1. FINANCIAL POLICY

    PLEASE READ THE FINANCIAL POLICY VERY CAREFULLY.

    Packages
    A range of packages is offered at pre-determined prices to cover the most frequently performed procedures. Packages include nursing care, room and meal charges and treatment normally associated with the procedure, as stated within the package. Packages do not include doctors' fees.

    Once a package has commenced, it cannot be downgraded to a lower room category. However, if you choose to upgrade your room category, the entire package, including the doctors’ fees will be charged at the higher rate.

    There is no refund on packages for early discharge. 

    For procedures that are not packaged we will be happy to provide an estimate, please send your request to our Patient Service Centre at psc@matilda.org

    Additional notes on Maternity Packages

    The maternity package commences on the day your baby is born. If you are admitted for a normal vaginal delivery there is no additional room charge for the delivery suite the night before your baby is born (the use of a separate patient room will incur charges). If you are admitted for an induction of labour there is a specific package rate for this which includes accommodation. For multiple pregnancies 40% of the package charge is added for each additional baby.

    Doctors’ Fees
    All doctors are private practitioners practising independently of the hospital and its administration. Doctors’ fees may vary from one doctor to another and they usually charge according to your room category. This pricing structure is common in Hong Kong and does not affect the level of care provided to you. It is in your best interest to discuss the expected charges with your doctors ahead of time. The hospital only collects doctors’ fees on their behalf.

    Room category and charges
    All ancillary charges (e.g. drugs & consumables, laboratory tests, X-ray and procedures etc) and doctors’ fees vary according to the room category.

    Room choices include, VIP Rooms, Private Rooms, Twin Rooms and Standard Rooms, subject to availability. Click here to take look at the rooms.

    Once admitted for a non-packaged procedure, should you wish to change your room category, 48 hours' notice is required.

    A private room refers to any category of room with single occupancy. Rooms are allocated on a first-come-first-served basis (or for Maternity patients, first-delivered-first-served basis). If the preferred type of room is unavailable at the time of admission, you will be offered other room options.

    A lodger may stay in a private room and there will be no additional room fee.  For paediatric patients a parent may stay in a shared room and there will be an additional lodging fee. All lodgers' meals will be charged according to the items ordered.

    For packaged procedures patient meals are included. For other procedures, meals will be charged according to the food items ordered.

    Isolation rooms are allocated on written instruction from the doctor for clinical indications or if required by the hospital’s infection control policy. This will result in additional accommodation charges and medical fees.

    Important Payment Information
    A deposit is required upon admission. A minimum of HK$20,000 or 50% of the estimate total charges, whichever is higher. The hospital reserves its right to take 100% deposit in advance of admission. If you are entitled to any special rates you must inform us on admission to avoid billing errors.

    If your stay is covered by insurance with a Guarantee of Payment, you should ensure the GOP is in place for your admission. For details on insurance information, please click here.

    Emergency surgery will take priority over elective surgery. Therefore, we cannot guarantee exact operating time.

    There is no charge for the day of departure if check-out is before 11:30am. After 11:30am, there will be an additional charge. 

    All accounts must be settled before discharge or payment arrangement guaranteed by insurance companies. The hospital accepts payment by EPS, credit card (Visa Card, Master Card, American Express, China Union Pay), Alipay or cash in Hong Kong dollars. If you are hospitalised for more than one week you will be billed on a weekly basis.

    If your doctor places a late pharmacy order at the end of your stay this may lead to a delay in billing on discharge.

    Please inform the nurse at least two hours prior to your planned discharge to ensure the bill is complete and prevent billing delays. If discharged out of office hours you will be required to sign a blank credit card voucher. Our staff will contact you with the amount before charging to the card. Detailed itemised hospital charges are available at the Client Account Department, to receive a copy please send a request to ipcash@matilda.org.

    Should you require a copy of your medical notes, a fee will be charged and 5 working days are required to process this from the day payment is received.

    Whilst changes in price are not expected, amendments may be made without prior notice, therefore it is advisable to check the package price and contents before admission.

    Extra Charges

    Additional services:

      • laboratory or imaging tests, procedures, treatment, cross matching and medication beyond those included in the package or related to pre-existing conditions
      • emergency services beyond the routine procedures
      • procedures extending beyond the scheduled operating theatre time
      • miscellaneous items such as extra refreshments, IDD telephone calls etc

     

    • Specific for Maternity:
      • stand by charges for operating theatres (for unsocial hours &external cephalic version) should your doctor request
      • Special Care Baby Unit (SCBU), phototherapy, special procedures such as External Cephalic Version and circumcision
      • special monitoring of mother or baby, treatment, medication, use of equipment, tests and nursing procedures
      • emergency services or surgery other than emergency caesarean section

     

    Unsocial hours:

    • surgery or procedures commencing outside of regular operating theatre hours (08.00h to 21.00h, Mondays to Saturdays), on public holidays or during typhoon number 8 or higher. The rate will be charged at 1.5 times the normal package rate
    • tests and procedures undertaken during unsocial hours (as these vary between departments please contact us for detailed information)
  1. ROOM CATEGORY AND CHARGES

    Room choices include, VIP Rooms, Private Rooms, Twin Rooms and Standard Rooms, subject availability.

    All ancillary charges (e.g. drugs & consumables, laboratory tests, X-ray and procedures etc) and doctors fees vary according to the room category.

    Meals are excluded from the room rate and will be charged according to the food items ordered.

    The full day rate is charged for the day of admission. There is no charge for the day of departure if check-out is before 11:30am. After 11:30am, there will be an additional charge.

    48 hours notice is required to change room category following non-packaged surgery.

    Isolation rooms are allocated on written instruction from the doctor for clinical indications only. This will result in additional accommodation charges.

    Private room refers to any category of room with single occupancy and is available on a first-come-first-served basis (or with Maternity patients, first-delivered-first-served basis). On occasions whereby all single occupancy rooms have been occupied, patients with private room preference will be requested to share a room until single occupancy can be arranged.

    For shared rooms, the window side bed, where applicable, is available on a first-come-first-served basis (for maternity patients on a first-delivered-first served basis).

    A lodger is only permitted to stay in private rooms or with paediatric patients in our care.

    While we make every effort to provide you with the room category you requested, the nature of maternity services means it cannot be guaranteed. Should your booked room category not be available, you may choose a different available room. The published room category rate will apply.

    Packages

    A range of packages is offered at predetermined prices to cover the most frequently performed procedures. Packages include all nursing care, room and meal charges and treatment normally associated with the procedure as stated within the package.They do not include doctors' fees.
    Once a package has commenced, it cannot be down graded. However, if upgraded, the entire package will be charged at the higher rate.

    Maternity package prices (click here)
    Surgical package prices (click here)
    Paediatric packages (click here)

    There is no refund on packages for early discharge.
    Maternity packages commence on the day the baby is born. Emergency surgery will take priority over elective surgery. Therefore, we cannot guarantee exact operating time.
    Miscellaneous items such as extra refreshments, IDD telephone calls etc are not included.
    In addition for maternity packages:
    There will be additional fee, if the mother/baby requires special monitoring, treatment, medication, use of equipments, tests and nursing procedures.
    Post-operative antibiotics are excluded, allowing the doctor to select the most appropriate antibiotic.
    For multiple pregancies 40% of the package charge is added for each additional baby.
    Extra emergency services or surgery beyond an emergency caesarean section, extra laboratory tests, cross-match procedures, treatment and drugs relating to complications or pre-existing conditions will be charged.
    For procedures that are not packaged we will be happy to provide an estimate, please send your request to our Patient Service Manger psmanager@matilda.org

    Patient Service Centre

    Tel: 2849 0355

  1. Online admission form

    Please submit this admission form at least one day prior to your admission to allow time for preparation

  2. It is mandatory to provide some information, so that we can provide services to you. Mandatory information will be marked with an asterisk. The remaining information is optional.
  3. Surname as on I.D. Card/ Passport: (*)
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  4. Given Names as on I.D. Card/ Passport(*)
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  5. Date of Birth(*)
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  6. Gender(*)
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  7. Nationality
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  8. Religion
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  9. H.K.I.D. No. / Birth Cert. No. / Passport No.(*)
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  10. Date & Place of Issue(*)
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  11. Occupation
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  12. Employer
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  13. Home Address(*)
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  14. Email Address(*)
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  15. Tel No. (*)
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  16. Mobile
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  17. SMS No.
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  18. Expected date of admission(*)
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  19. Admitting doctor(*)
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  20. Emergency Contact Person
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  21. Relationships
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  22. Emergency Contact No.
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  23. SPOUSE DETAILS (FOR MATERNITY PATIENTS ONLY)

  24. Spouse's Name
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  25. Date of Birth
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  26. H.K.I.D. No. / Passport No.
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  27. Occupation
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  28. Employer
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  29. Room Classification
    *subject to availability on arrival. Please ensure that this is consistent with your insurance coverage and bookings made through the doctor's clinic

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  31. Section 2 (Method of Payment)
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  36. Please click here to read the Personal Information Collection Statement.
  37.