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Important Notice

Alert Response Level

In accordance with the Hong Kong Government’s Preparedness Plan

Taking Measures:

  • Must wear a surgical mask when entering patient care areas and experiencing any respiratory symptoms
  • Please wear a surgical mask in all hospital areas and medical centres
  • Perform Hand Hygiene BEFORE and AFTER Visiting Hospital

12/02/2025

Matilda Medical Privilege Programme for Citibank (HK) Banking and Credit Card Customers - Terms & Conditions

“Year-Round offer” General Terms & Conditions: 

  1. Unless otherwise specified, the promotion period is valid from February 1, 2025 to December 31, 2025 (both dates inclusive).
  2. Unless otherwise specified, the promotion applies to Cardholders of Citi Credit Cards, Debit Cards and Commercial Cards issued by Citibank (Hong Kong) Limited (“Citibank”) and other Citi entities (“Eligible Cards”) (“Cardholders”). The merchant may reject an Eligible Card if their payment system cannot handle some of the Eligible Card type, please contact the merchant for details.
  3. Cardholders are required to settle payments with Eligible Cards in order to enjoy the offers.
  4. Unless otherwise specified, the offers cannot be used in conjunction with other special promotions, discounts, or promotional coupons, nor be transferred or exchanged for cash or other offers.
  5. All packed items are fixed. In case there are any test items in the above programmes being declined or not conducted due to any reason, there will be no refund nor exchange for such items.
  6. “Health assessment package” is only available at the Matilda Medical Centre in Central.
  7. “Physiotherapy – Pilates class” is only available at the Matilda International Hospital. 
  8. Please make an appointment in advance.
  9. Availability of the offers is subject to offer or service availability, account status checking and final acceptance by Citibank and the respective merchants' absolute discretion. Photos, product specifications and prices are for reference only.
  10. Citibank shall not be responsible for any matters in relation to the related products or services. The respective merchants are solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.
  11. Citibank and the respective merchants reserve the right to amend the Terms and Conditions without prior notice.
  12. All matters and disputes are subject to the final decision of Citibank and the respective merchants.
  13. In the event of any discrepancy between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
  14. Other Terms and Conditions apply, please inquire the details with the merchants.

“3.8 women’s Day Health Assessment Package” Terms & Conditions:


    1. Unless otherwise specified, the promotion period is valid from March 1 to May 31, 2025 (both dates inclusive).
    2. All packed items are fixed. In case there are any test items in the above programmes being declined or not conducted due to any reason, there will be no refund nor exchange for such items.
    3. The programme is only available at the Matilda International Hospital.
    4. This offer cannot be used in conjunction with other promotional offers or direct billing from insurance companies, and cannot be exchanged for cash or refund.
    5. Please make an appointment in advance.
    6. All matters and disputes are subject to the final decision of Citibank and the respective merchants.. 

“3.8 women’s Day Mammogram Package” Terms & Conditions: 

  1. Unless otherwise specified, the promotion period is valid from March 1 to May 31, 2025 (both dates inclusive).
  2. Only applicable to Matilda Medical Centre in Central.
  3. This offer is available from Monday to Friday only. Advanced booking is required.
  4. This offer cannot be used in conjunction with other promotional offers or direct billing from insurance companies and cannot be exchanged for cash or refund.
  5. All items are fixed.
  6. Additional costs will be incurred for additional examination, laboratory tests, medication, and the subsequent follow-up consultations with the GP and specialists. 
  7. All matters and disputes are subject to the final decision of Citibank and the respective merchants

“International Men’s Health Week FibroScan® Imaging Test” Terms & Conditions: 

  1. Unless otherwise specified, the promotion period is valid from May 1 to June 30, 2025 (both dates inclusive).
  2. Only applicable to Matilda Medical Centre in Central.
  3. This offer applies to customers who join Health assessment package and payment must be complete on the same day of discharge.  Advanced booking required.
  4. This offer cannot be used in conjunction with other promotional offers or direct billing from insurance companies, and cannot be exchanged for cash or refund.
  5. All items are fixed.
  6. All matters and disputes are subject to the final decision of Citibank and the respective merchants. 
     

“World’s Spine Day DEXA Bone Scan” Terms & Conditions:  

  1. Unless otherwise specified, the promotion period is valid from Oct 1 to December 31, 2025 (both dates inclusive).
  2. Only available at the Matilda International Hospital.
  3. This offer applies to customers who join Health assessment package and payment must be complete on the same day of discharge.  Advanced booking is required.
  4. This offer cannot be used in conjunction with other promotional offers or direct billing from insurance companies, and cannot be exchanged for cash or refund.
  5. All items are fixed.
  6. All matters and disputes are subject to the final decision of Citibank and the respective merchants.