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Before Your Visit to
Matilda International Hospital

Admission Procedures

All procedures or surgery must be booked by your doctor at the hospital. If you would like to check your booking or discuss your upcoming procedure, you can contact the Patient Service Centre at (852) 2849 0111 or psc@matilda.org.

kid wearing mask getting temperature check

A friendly team of caring professionals will ensure peace of mind throughout your admission process, including undertaking targeted screening for multidrug-resistant organisms (MDROs) when the patient meets the criteria for MDRO screening under our prevailing hospital infection control policy. Our stringent infection control measures have enabled us to maintain one of the lowest hospital infection rates in the industry. 

Admission Guide: Essentials, Tips, and Precautions

Prepare for a seamless admission at Matilda International Hospital with our comprehensive guide. Learn what to bring, essential tips, and important precautions for a stress-free experience.

Things to Know Before Being Admitted for a Scheduled Procedure

Follow your doctor’s instructions on fasting, use of medication and admission time.

Obtain a hospital quotation by contacting psc@matilda.org or check the hospital package costs here.

Ask doctors about their fees.

Learn about the types of rooms available.

Check our payment policies.

Complete the online check-in form below.

Take a bath or shower at home.

Remove nail polish, contact lenses or make-up.

Admission Procedures

What to Bring and What to Leave Behind

Your Hong Kong Identity Card or passport

  • Personal ID is a legal requirement before any medical treatment can be administered.
  • Patients admitted without an ID will not be treated or undergo surgery at Matilda International Hospital until a valid ID is provided. Please ensure you have it with you to prevent delays.
  • If your child is being admitted, a valid identity card or passport (or your child's birth certificate if they do not yet have an ID card or passport) is needed as a legal requirement. For maternity care, the father's identity card or passport is also required.
young lady packing clothes
Admission Procedures

What Happens When You Arrive at the Hospital?

  • Approach our Patient Service Centre at the ground floor lobby for admission
  • Provide your valid HKID card or passport, or your child's birth certificate (for paediatric patients)
  • The father's HKID or passport is required for maternity care
  • Pay your deposit or present your Letter of Guarantee (see payment policies)
  • You will be asked to complete a pre-admission infection control screening questionnaire

Payment Policies at Matilda International Hospital

Before your admission, it is important that you understand the cost of your hospital stay and the payment policies. Your hospital bill will be made up of the hospital’s fee and the doctor’s fee, these will vary according to the selected room category.

staff explaining payment policy
Payment Policies

Hospital Fees and Packages

Hospital fees are charged as packaged or non-packaged. A range of packages is offered at pre-determined prices to cover the most frequently performed procedures. You will be automatically enrolled onto a hospital package if one is available for your procedure. You cannot be downgraded once you are admitted. If you choose to upgrade, the entire package, including the doctors’ fees will be charged at the higher rate. There is no refund on packages for early discharge, and any unused items in the package will not be discounted or refunded.

Miscellaneous items such as extra refreshments, IDD telephone calls etc are not included

Emergency surgery will take priority over elective surgery. Therefore, we cannot guarantee exact operating time.

For procedures that are not packaged, we will be happy to provide an estimate, please send your request to our Patient Service Centre at psc@matilda.org. 

The Types of Packages Available

01 Hospital Fee Packages

Matilda’s packages are offered at pre-determined prices.

Overnight packages include:

  • Nursing care
  • Room (meals included)
  • Treatment is normally associated with the procedure, as stated within the package

Daycare packages include:

  • Nursing care
  • Procedure and room fees (meals excluded) as stated in the procedure

Packages under this category do not include a doctor’s fee.

You can find a list of available hospital packages here.

Additional Notes on Maternity Packages

The maternity package takes effect on the day your baby is born. If you are admitted for a normal vaginal delivery, the use of the delivery suite the night before your baby's birth is included at no extra charge. However, using a separate patient room will incur additional fees.

For those admitted for an induction of labour, a specific package rate applies, which includes accommodation costs. For multiple pregnancies, an additional 35% of the package price is charged for each extra baby.

Additional fees will apply if the mother or baby requires special monitoring, treatment, medications, the use of equipment, tests, or nursing procedures.

Post-operative antibiotics are not included, which allows the doctor to choose the most appropriate antibiotic.

Any extra emergency services or surgeries beyond an emergency caesarean section, as well as additional laboratory tests, cross-match procedures, and treatments and drugs for complications or pre-existing conditions, will incur additional charges.

02 Total Care Packages

These packages include both the hospital’s and doctor’s fees, allowing better cost management for your hospital stay. The packages include nursing care, room (meals included for overnight packages ), and treatment normally associated with the procedure, as stated within the package.

You can find a list of available total care packages here.

These are for designated specialists only. If you wish to enrol in one of these packages, please contact the Patient Service Centre at (852) 2537 7407 or psc.referral@matilda.org.

img-admissions-staff-explaining-packages
Female healthcare professional explaining details on a clipboard to a male patient in a comfortable consultation room, focusing on patient care and clarity.

Doctors’ Fees

All doctors are private practitioners practising independently of the hospital and its administration. Doctors’ fees may vary from one doctor to another, and they usually charge according to your room category. This pricing structure is common in Hong Kong and does not affect the level of care provided to you. It is in your best interest to discuss the expected charges with your doctors beforehand. The hospital only collects doctors’ fees on their behalf.

Payment Policies

Room Categories and Their Respective Charges

Room choices include VIP Rooms, Private Rooms, Twin Rooms, and Standard Rooms, subject to availability.

A private room refers to any category of room with single occupancy. Rooms are allocated on a first-come-first-served basis (or for Maternity patients, first-delivered-first-served basis). If the preferred type of room is unavailable at the time of admission, you will be offered other room options.

room of matilda international hospital
  • All ancillary charges (e.g., drugs and consumables, laboratory tests, X-rays, procedures, etc.), and doctors’ fees, vary according to the room category. Patient meals are included in overnight packaged procedures. For other procedures, meals will be charged according to ordered food items.
  • Once admitted for a non-packaged procedure, 48 hours notice is required if you wish to change your room category.
  • Isolation rooms are allocated on written doctor instructions for clinical indications or if required by the hospital’s infection control policy. This will result in additional accommodation charges or medical fees.
  • One lodger may stay with paediatric patients in all types of rooms without additional charge. For adult patients, lodging is only available in private rooms. All meals for lodgers will be charged according to the items ordered.
  • The full-day rate is charged for the day of admission. There is no charge for the day of departure if check-out is before 11:30am. After 11:30am, there will be an additional charge. 48 hours notice is required to change room category following non-packaged surgery.
  • For shared rooms, the window-side bed, where applicable, is available on a first-come-first-served basis (for maternity patients on a first-delivered-first-served basis).
  • While we make every effort to provide you with the room category you requested, the nature of maternity services means it cannot be guaranteed. Should your booked room category not be available, you may choose a different available room. The published room category rate will apply.
Payment Policies

Important Payment and Discharge Information

A deposit is required upon admission: a minimum of HK$20,000 or 50% of the estimated total charges, whichever is higher. The hospital reserves the right to take a 100% deposit in advance of admission. If you are entitled to any special rates, you must inform us on admission to avoid billing errors.

If your stay is covered by insurance with a Guarantee of Payment (GOP), you should ensure the GOP is in place for your admission.

Emergency surgery will take priority over elective surgery. Therefore, we cannot guarantee an exact operating time.

If you check out before 11:30 a.m., there is no charge for the day of departure. After 11:30 a.m., there will be an additional charge.

Interim bills will be issued every 5 days and should be settled within 2 days of the bill issuance.  All accounts must be settled before discharge or payment arrangement guaranteed by insurance companies. The hospital accepts payment by EPS, credit card (Visa Card, Master Card, American Express, China Union Pay), Alipay or cash in Hong Kong dollars.

Payment Policies

Extra Charges at Matilda International Hospital

Extra charges may apply for additional services performed, and maternity patients may also incur extra charges.

  • Laboratory or imaging tests, procedures, treatment, cross matching and medication beyond those included in the package or related to pre-existing conditions
  • Emergency services beyond the routine procedures
  • Procedures extending beyond the scheduled operating theatre time
  • Miscellaneous items such as extra refreshments, IDD telephone calls, and more

Matilda International Hospital’s Unsocial Hours

Learn more about Matilda’s Out of Office Hours and Hospital Surcharges for Key Service Areas.