During Your Visit to Matilda International Hospital

The policy aims to provide direction to ensure that staff throughout the hospital assume responsibility for protecting patients’ rights. It also solicits collaboration from patients during their hospital stay to receive high-quality care conducive to their health.

Matilda International Hospital (MIH) is responsible for providing processes that support patients’ rights during care according to the general requirements of the Codes of Practices for Private Hospitals and Clinics Registered Under the Medical Clinics Ordinance (Cap. 343).

All communications and records related to your own care are kept confidential.
Unless with patient’s prior consent to disclosure, all medical personnel should keep any information obtained during the process or management of your illness confidential
However, doctors may disclose your information to other relevant medical personnel to help manage the illness.
Your health information can only be shared with a third party only with your consent unless there is a court order.

Medical fees and charges in advance.
Details of your illness, including diagnosis, progress, investigations, methods and effectiveness of treatment.
Information necessary to give informed consent to any investigation, procedure, surgery or other treatment modalities, including clear and comprehensive information about the procedure, its effectiveness and any risks associated with it and any alternatives to the treatment recommended
The name, dosage, method of administration, use and side effects of the prescribed medications.
The name and rank of the staff providing services and the qualifications of your medical practitioner.
Information on public health measures taken in our hospital and appropriate measures to protect your health.

To consult more than one doctor before deciding to accept any treatment.
Whether to accept or refuse any medical advice or treatment from doctors after the consequences have been explained. If you decide to refuse the suggestions from doctors, you should understand the consequences of your decision and be responsible for it.
To consent to physical examinations, advisably with a chaperone.
To provide written consent for procedures or treatments with significant risks or side effects.
Whether or not to participate in medical research or teaching programs.

You and your next of kin or representatives may make a complaint through channels provided for this purpose and have any complaint handled promptly and fairly.

Access to your personal medical records.
You may obtain a copy of your medical record from the hospital after paying the processing charges stipulated in our hospital policy.

01

To provide complete information about your present illness, past medical history and other relevant information.

02

To inform us of any changes in your personal record and if any information on your health record is inaccurate.

03

To cooperate with medical personnel on any mutually agreed treatment plan or procedure and to arrive for your appointment on time.

04

To not ask medical personnel to provide false medical information, to issue false receipts, sick leave certificates or medical reports.

05

To be aware of medical costs before admission.

06

To follow the rules stipulated by the hospital or clinics and respect the rights of other patients, staff and medical personnel. Violent acts or causing a nuisance could result in the hospital suspending your access to services.

07

To keep your appointments and give early notification if you are unable to attend.

08

To not waste medical resources unnecessarily.

References:

Department of Health, Hong Kong SAR, China. (2024). Code of Practice for Private Hospitals (2024 Edition). In Office for Regulation of Private Healthcare Facilities, Department of Health. Department of Health. https://www.orphf.gov.hk/files/forms/PHF(E)_11A_CoP_PH_Eng.pdf
Hospital Authority. (2018). Patient Charter. Retrieved from https://www3.ha.org.hk/ntwc/patients_charter/Patients'%20Charter%20-%20Eng%20(Final).pdf
Department of Health, Hong Kong SAR, China. (2010). Code of Practice For Clinics Registered Under The Medical Clinics Ordinance (Cap. 343). In Office for Regulation of Private Healthcare Facilities, Department of Health. Department of Health. https://www.orphf.gov.hk/files/file/Code%20of%20Practice%20for%20Clinics%20Registered%20Under%20the%20Medical%20Clinics%20Ordinance%20(Cap.%20343).pdf

If you have any questions regarding patient rights and responsibilities, please contact our Patient Services Manager.

Patient Services Manager

psmanager@matilda.org

(852) 2849 0355

Find Our Day Case Units

Visit our Day Case Units at the Matilda International Hospital.

Matilda International Hospital

41 Mount Kellett Road, The Peak, Hong Kong

info@matilda.org
(852) 2849 0111

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Visitor times are not restricted for patients staying in private rooms, although we ask that you consider the patient's need for personal time. For our patients in shared occupancy rooms, visiting time is between 8 a.m. and 10 p.m. daily. We allow only two visitors per patient at a time to minimise disturbance and ensure they get adequate rest to aid their recovery.

Our staff will respectfully ask visitors to leave if they overstay their visit time and may ask them to step out for a moment should one of the patients require special care and/or attention during the visit. There is a lobby area on the 2nd floor if the patient prefers to greet visitors outside the shared room.

Children other than the patient's own who are under 12 years old, babies or any child with a fever and/or rash are advised not to visit patients.

We request that visitors check with our staff on arrival to ensure it is an appropriate time to visit. We encourage all visitors to wear masks and perform hand hygiene before entering patient rooms. If you encounter a message on the door of a room asking to check with the staff, please proceed to the nearest nursing station to receive further instructions before entering the room.