During Your Visit to Matilda International Hospital

Matilda is committed to providing personalised health and wellness to every patient. Our patients have rights and responsibilities regardless of gender, language, ethnicity, religion, physical condition or socioeconomic status. We also recognise the rights of the child to receive healthcare at the hospital.

The relationship between medical personnel and patients is one that is close, interdependent and about trust.

The dignity, culture and religious belief of a patient should be respected.
Without your consent for disclosure, any information obtained during the process or management of your illness should be kept confidential by all medical personnel.
However, doctors may disclose this information to other relevant medical personnel to help manage the illness.

Medical fees or charges in advance.
Details of your illness, including diagnosis, progress, investigations, methods and effectiveness of treatments.
The name, dosage, method of administration, use and side effects of the prescribed medications.
The purposes and common complications of any treatment, procedures or investigations before they are performed, and whether there are any other alternatives.

To consult more than one doctor before deciding to accept any treatment.
Whether to accept or refuse medical advice, investigations, and treatment. If you decide to refuse doctors' suggestions, you should understand the consequences of your decision and be responsible for it.
Whether or not to participate in medical research.

The right to make a complaint through channels provided for this purpose and to have any complaint dealt with promptly and fairly.

The right to obtain a copy of the personal medical record from the hospital after applying and paying the respective processing charges stipulated in hospital policy.

01

To provide full information about your present illness, past medical history and other relevant information.

02

To inform us of any changes to your personal record and if any information on your health record is inaccurate.

03

To cooperate with medical personnel on any mutually agreed treatment plan or procedure and to arrive for your appointment on time.

04

To not ask medical personnel to provide false medical information or issue false receipts, sick leave certificates, or medical reports.

05

To be aware of medical costs before admission.

06

To follow the rules stipulated by the hospital or clinics and respect the rights of other patients and medical personnel. Violent acts or causing a nuisance could result in the hospital suspending your access to services.

If you have any questions regarding patient rights and responsibilities, please contact our Patient Services Manager.

Patient Services Manager

psmanager@matilda.org

(852) 2849 0355

Find Our Day Case Units

Visit our Day Case Units at the Matilda International Hospital.

Matilda International Hospital

41 Mount Kellett Road, The Peak, Hong Kong

info@matilda.org
(852) 2849 0111

Get Directions

Visitor times are not restricted for patients staying in private rooms, although we ask that you consider the patient's need for personal time. For our patients in shared occupancy rooms, visiting time is between 8 a.m. and 10 p.m. daily. We allow only two visitors per patient at a time to minimise disturbance and ensure they get adequate rest to aid their recovery.

Our staff will respectfully ask visitors to leave if they overstay their visit time and may ask them to step out for a moment should one of the patients require special care and/or attention during the visit. There is a lobby area on the 2nd floor if the patient prefers to greet visitors outside the shared room.

Children other than the patient's own who are under 12 years old, babies or any child with a fever and/or rash are advised not to visit patients.

We request that visitors check with our staff on arrival to ensure it is an appropriate time to visit. We encourage all visitors to wear masks and perform hand hygiene before entering patient rooms. If you encounter a message on the door of a room asking to check with the staff, please proceed to the nearest nursing station to receive further instructions before entering the room.