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Leaving the Hospital & Sharing Patient Experiences

As your hospital stay comes to an end, our team at Matilda International Hospital will ensure a smooth and organised discharge process.

The standard discharge time is 11:30 am, with no charge if checked out before this time; additional charges may apply for later departures. Please settle your account before leaving, with payment options including EPS, credit cards (Visa, MasterCard, American Express, China UnionPay), or cash in Hong Kong dollars. Ensure any insurance arrangements are confirmed. Our staff will review your discharge plan and answer any questions to help you feel prepared. 

Smiling nurse providing support to a mother holding her newborn baby in a cosy hospital room
img-leaving-patient-in-wheelchair

As part of the discharge process, leaving patient feedback is heavily recommended for improving our services and helping future patients, as well as any future visits you may have.

To understand more about the patient experience at Matilda International Hospital, we invite you to browse through some patient stories shared by others.

Discharge Overview

Discharge Time

Standard discharge time is 11:30 am.

Discharges after 11:30 am may incur an additional charge.

Account Settlement

  • Accounts must be settled before discharge or have payment arrangements guaranteed by insurance.
  • We accept EPS, credit card (Visa, MasterCard, American Express, China UnionPay), or cash in Hong Kong dollars.
  • Visit our Payment Policies to understand more about charges and billing.

Day Case Procedures

Patients undergoing day case procedures under anaesthetic should be accompanied home by a friend or family member. Driving is not advised.

Medical Records

Click here to download the Data Access Request Form To request a copy of your medical records.

Patient Experience Overview

Based on a hospital survey conducted from January to December 2022, Matilda International Hospital patients shared their thoughts on the care they received. The survey results highlight the following key areas:

96%

feel they were well cared for

96%

think we listened and they were well involved in their care 

97%

think they were well treated with respect

95%

feel they had adequate information to make an informed choice for treatment and care

96%

feel their privacy was well kept

doctor high fiving child

These results reflect our commitment to providing high-quality care and ensuring patient satisfaction.

Patient Feedback

Explore real patient feedback to see how our care has impacted those we've served, providing insight into our commitment to quality healthcare.

executives in matilda hospital

“All nursing staff were professional, friendly and polite, and made me feel well cared for during my stay. Theatre team was, as per my previous experiences at the Matilda Hospital, diligent, courteous and focused. My sincere thanks to all involved in my care, and for making my experience so comfortable.”

March 2022

“The staff in the admission and surgical department were great in attending to the needs and managed the privacy well.”

“I have travelled with her from Shanghai to have a double hip replacement. I am away from my family and have to make my own way back to China. I leave tomorrow morning and thanks to the incredible care, kindness and excellent medical attention of your staff, I feel I am in the best shape I could be to leave the hospital. Your staff have all gone above and beyond to make my surgery and recovery such a positive experience. I would recommend without hesitation for anyone to have their surgery at the Matilda. I had my youngest son here in 2014 and I feel blessed to have gone through both experiences under the expert care of your staff. Thank you so much.”

January 2022

“I am away from my family. I leave tomorrow morning and thanks to the incredible care, kindness and excellent medical attention of your staff, I feel I am in the best shape I could be to leave the hospital. Your staff have all gone above and beyond to make my surgery and recovery such a positive experience. I would recommend without hesitation for anyone to have their surgery at the Matilda.”

January 2022

“Very welcoming and attentive to my young child. Nurses are great and very friendly towards our son who was scared due to a broken arm.”

January 2022

Patient Stories

Read inspiring patient stories that highlight personal experiences and the compassionate care provided at Matilda International Hospital.
christopher and doctor
Maxillofacial Surgery

Featured Story: Christopher

In April 2021, Christopher was cycling near Tai Po Highway when he collided with a steel bollard at speed. He came to Matilda for treatment that evening and was cared for by our compassionate and professional team. Christopher made a full recovery and shared his reflections on his patient journey with us.

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Leave Your Feedback

Did you recently visit Matilda International Hospital? Your feedback helps us improve our services and ensure the best possible care for all our patients. Please take a moment to share your experience or contact our Patient Service Manager at psmanager@matilda.org.

Customer Feedback: We Value Your Voice

At Matilda International Hospital, we are committed to providing the highest quality of care to our patients. Your feedback is invaluable in helping us achieve this goal. We appreciate the time you take to share your thoughts and experiences with us.

Our Commitment to You

  1.  Acknowledgement: We understand the importance of your feedback. Therefore, we commit to acknowledging any complaints or feedback within 24 hours during weekdays. If your feedback reaches us over the weekend, we will ensure acknowledgment on the following Monday.
  2. Timely Resolution: Our dedicated team is committed to addressing your concerns promptly and efficiently. For cases that do not require further investigation, our goal is to provide a formal response within 20 days.
  3. Comprehensive Support: Our commitment to you extends beyond addressing complaints and feedback. Our dedicated team is here to assist you at every stage, from initial inquiries, appointment booking, admission, insurance queries, to post-surgery care and follow-up.

How to Share Your Feedback

 We have provided a simple way for you to share your feedback. Just click this link to complete the form, and your comments will be sent to our professional team for prompt review and resolution.

At Matilda International Hospital, your satisfaction is our top priority, and your feedback plays a crucial role in helping us provide the best care possible. Thank you for trusting us with your health and well-being. You can also visit this page to view the contact information of relevant authorities.

Ready to experience compassionate and professional care?

Book an appointment at Matilda International Hospital today and let our dedicated team support your health journey.