As your hospital stay comes to an end, our team at Matilda International Hospital will ensure a smooth and organised discharge process.
The standard discharge time is 11:30 am, with no charge if checked out before this time; additional charges may apply for later departures. Please settle your account before leaving, with payment options including EPS, credit cards (Visa, MasterCard, American Express, China UnionPay), or cash in Hong Kong dollars. Ensure any insurance arrangements are confirmed. Our staff will review your discharge plan and answer any questions to help you feel prepared.
As part of the discharge process, leaving patient feedback is heavily recommended for improving our services and helping future patients, as well as any future visits you may have.
To understand more about the patient experience at Matilda International Hospital, we invite you to browse through some patient stories shared by others.
Discharge Overview
Discharge Time
Standard discharge time is 11:30 am.
Discharges after 11:30 am may incur an additional charge.
Account Settlement
- Accounts must be settled before discharge or have payment arrangements guaranteed by insurance.
- We accept EPS, credit card (Visa, MasterCard, American Express, China UnionPay), or cash in Hong Kong dollars.
- Visit our Payment Policies to understand more about charges and billing.
Day Case Procedures
Patients undergoing day case procedures under anaesthetic should be accompanied home by a friend or family member. Driving is not advised.
Medical Records
Click here to download the Data Access Request Form To request a copy of your medical records.
Patient Experience Overview
Based on a hospital survey conducted from January to December 2022, Matilda International Hospital patients shared their thoughts on the care they received. The survey results highlight the following key areas:
96%
feel they were well cared for
96%
think we listened and they were well involved in their care
97%
think they were well treated with respect
95%
feel they had adequate information to make an informed choice for treatment and care
96%
feel their privacy was well kept
These results reflect our commitment to providing high-quality care and ensuring patient satisfaction.
Patient Feedback
Explore real patient feedback to see how our care has impacted those we've served, providing insight into our commitment to quality healthcare.
“All nursing staff were professional, friendly and polite, and made me feel well cared for during my stay. Theatre team was, as per my previous experiences at the Matilda Hospital, diligent, courteous and focused. My sincere thanks to all involved in my care, and for making my experience so comfortable.”
“The staff in the admission and surgical department were great in attending to the needs and managed the privacy well.”
“I have travelled with her from Shanghai to have a double hip replacement. I am away from my family and have to make my own way back to China. I leave tomorrow morning and thanks to the incredible care, kindness and excellent medical attention of your staff, I feel I am in the best shape I could be to leave the hospital. Your staff have all gone above and beyond to make my surgery and recovery such a positive experience. I would recommend without hesitation for anyone to have their surgery at the Matilda. I had my youngest son here in 2014 and I feel blessed to have gone through both experiences under the expert care of your staff. Thank you so much.”
“I am away from my family. I leave tomorrow morning and thanks to the incredible care, kindness and excellent medical attention of your staff, I feel I am in the best shape I could be to leave the hospital. Your staff have all gone above and beyond to make my surgery and recovery such a positive experience. I would recommend without hesitation for anyone to have their surgery at the Matilda.”
“Very welcoming and attentive to my young child. Nurses are great and very friendly towards our son who was scared due to a broken arm.”
“Midwives were amazing, highest respects to midwife Selvie, without her this journey would not have been possible. She made me feel very assured and had magical hands when it came to latching my baby on. We wish we could bring her home with us. Thank you so much for caring for us, five star service.”
“My experience at Matilda delivering my baby girl was fantastic and I could not have asked for more. The maternity team truly cares about the happiness and wellbeing of the patients. My assigned midwives were phenomenal and supported me non-stop day and night. I am really grateful for their help, assistance, love, and care which have made my delivery and post-partum experience pleasant and truly memorable. The Nursery staff was absolutely impeccable and cared for my baby as if she was her own: a huge thank you!!”
“The standard of care at Matilda during my stay has been absolutely exceptional. This is my third baby here as well as my last, and the staff have gone above and beyond in ensuring I had an extremely positive c-section experience. I have been able to bond with my baby so well and the experience has brought me so much joy as a mother for the last time. I am grateful that Matilda allowed me to be involved in such a meaningful way, and I feel incredibly post-surgery. Thank you again for this incredible experience.”
“The doctors and nurses talked me through the procedure keeping me calm at each step. They answered all my questions and were quick to give me feedback once the procedure had been completed.”
“Overall a very good experience; all my questions were answered regarding my medical procedures. Staff was very friendly and helpful throughout my stay at Matilda.”
“Your staff on the first floor are wonderful, very kind. Caring. And supportive. I wish to acknowledge how much they helped me to relax prior to the procedure. ( i was very stressed on arrival due to very inefficient arrival procedures. ) and also how pleasant and professional and caring they are after i woke up. First floor nursing staff are excellent. ! Thank you.”
“Professional n warm hospitality Everyone from dr to specialists to nurses re health assessment n covid test are all very professional. Thanks for making the smooth arrangement even we are late”
“The whole process was very smooth and easy. The staff were all warm and friendly. It was also very quick which I appreciated.”
“Excellent service, view, and food for a world-class health check package. My husband and I have been using Matilda’s health check services annually since 2019. Matilda and its wonderful staff made the health check - a not so enjoyable exercise - highly enjoyable.”
“Doctor was extremely patient and we feel that he understood from the parent's perspective to address our concerns. The staff at the nurse station were excellent, friendly and service oriented.”
“The staff were all cheery and had smiley faces. They were helpful and made me feel at ease. The doctor I saw was very informative. He explained everything very well and eased my concerns. Hospital was kept clean and I did not feel unsafe at any point.”
“Everything starting from the Entry point of Registration Staff at Reception then Consultation by Dr. Mimi Chang, further Billing & Payment staff till Exit was Excellent, well taken Care with SMILE :-) Overall, your entire TEAM is doing Perfect by taking care of patients as well as accompanying members with personal touch. Keep your performance level always on top. Wish you all the Best. :-) :-)”
“This clinic is always so clean, very smooth process. Most of the staff are very gentle and friendly. I have taken my annual medical check at this clinic for 5 yrs or so. I do also recommend this clinic to my female friends.”
“Good pre arrival with prompt email response on questions and detailed email to prepare All staff at the centre is very nice, and informative”
“Doctors are great, very professional, patient and caring. All staff are good, especially endoscopy staff and XR staff.”
“Excellent service all around. Good skill, good care, good hospitality.”
“The nurses and lab technicians are warm and helpful”
“Everyone did everything well. Thank you for being so caring. The nursing and imaging team were outstanding.”
“Very detailed and informative about the approach of rehab. Queries on the healing progress were well answered. Very caring on the overall wellness, not limited to the area of injury”
“Catering and cleaning staff were efficient, polite and friendly.”
“Admissions team handled my check-in and discharge efficiently and promptly.”
“Food was good and timely.”
Patient Stories
Featured Story: Christopher
In April 2021, Christopher was cycling near Tai Po Highway when he collided with a steel bollard at speed. He came to Matilda for treatment that evening and was cared for by our compassionate and professional team. Christopher made a full recovery and shared his reflections on his patient journey with us.
Leave Your Feedback
Did you recently visit Matilda International Hospital? Your feedback helps us improve our services and ensure the best possible care for all our patients. Please take a moment to share your experience or contact our Patient Service Manager at psmanager@matilda.org.
Customer Feedback: We Value Your Voice
At Matilda International Hospital, we are committed to providing the highest quality of care to our patients. Your feedback is invaluable in helping us achieve this goal. We appreciate the time you take to share your thoughts and experiences with us.
Our Commitment to You
- Acknowledgement: We understand the importance of your feedback. Therefore, we commit to acknowledging any complaints or feedback within 24 hours during weekdays. If your feedback reaches us over the weekend, we will ensure acknowledgment on the following Monday.
- Timely Resolution: Our dedicated team is committed to addressing your concerns promptly and efficiently. For cases that do not require further investigation, our goal is to provide a formal response within 20 days.
- Comprehensive Support: Our commitment to you extends beyond addressing complaints and feedback. Our dedicated team is here to assist you at every stage, from initial inquiries, appointment booking, admission, insurance queries, to post-surgery care and follow-up.
How to Share Your Feedback
We have provided a simple way for you to share your feedback. Just click this link to complete the form, and your comments will be sent to our professional team for prompt review and resolution.
At Matilda International Hospital, your satisfaction is our top priority, and your feedback plays a crucial role in helping us provide the best care possible. Thank you for trusting us with your health and well-being. You can also visit this page to view the contact information of relevant authorities.
Ready to experience compassionate and professional care?
Book an appointment at Matilda International Hospital today and let our dedicated team support your health journey.