Leaving the Hospital & Sharing Patient Experiences

“The environment was so quiet and good for my recovery. The nurse who took care of you always had smiles and listened attentively to my needs. They always checked if I needed any assistance when they saw me walking in the corridor, especially Sandy who encouraged me to get out of bed and walk. Heidi is experienced and attentive. The ventilation is good in the room, and the food is delivered on time.”

“Your surgical and medical team is very professional and caring. The front desk and admission procedure are simple and organized, and the team is friendly. I like the online check-in process that saves time. I also like using a QR code to order meals.”

“The surgery went smoothly, even though a T8 signal was imminent. The teams worked well together to get me fit and ready for discharge before the T8. Excellent job!”

“Matilda is our go-to hospital. We had our babies here. When our boy needed stitches, any urgent medical care, or faced emergencies... But today, I would like to express my special gratitude for the nurses (registered and assistants) and healthcare staff. They are truly amazing: gentle, caring, attentive, and professional. One of my sons was hospitalized here after Easter, and he said that if I saw his nurses, I should say hi to them. The nursing staff is fantastic. Thanks a lot!”

“I had a very positive first-time birth experience at Matilda, thanks to the experienced midwives and doctors. Special thanks go out to Winnie, my midwife, and Patrick, my Obgyn, for their professional support. I chose Matilda because of the support they provide for moms who wish to breastfeed. I understand that other private hospitals do not offer the same level of support, as the nursery is on a separate floor, which makes it difficult for moms to feed on demand after birth. Also, I was very happy with the walking epidural I had during my birth, which enabled me to retain my mobility during labor while alleviating my pain.”

“My experience was incredible, from the facilities and the food to the staff and all the support from the midwives. I couldn’t have asked for a better experience. The midwives, in particular, were the stars—they really cared about teaching me how to breastfeed and put in a lot of effort to help me get my milk in through pumping. I wouldn’t hesitate to recommend Matilda to anyone giving birth and would come back again in a heartbeat.”

“Most of the caretakers are super friendly and caring, making sure I had my medicine on time and teaching me how to breastfeed my baby. Everyone is so positive and encouraging, as I have preeclampsia and the baby is not doing well during milk feeding. Both the midwives and the doctor provide adequate and continuous support for us as we are first-time parents.”

“Overall, I am very pleased with the medical team's professionalism and friendly demeanor. I would also like to specially mention the midwives Kat, Ashley, Jenny, and HCA Sheila. They were all very lovely and knowledgeable. They always updated me on time when I had any questions and were happy to facilitate anything I needed. All of them were very supportive and helpful in starting my breastfeeding journey and provided valuable information to continue the journey. They were all very professional and approachable. Jenny especially helped to facilitate our discharge as my newborn needed to have acceptable levels of jaundice before we could leave. She liaised with Dr. Euan and expedited our care so that we could be discharged the next day. For that, I am very thankful. They made my stay comfortable.”

“Nurses are caring, respectful of patients, and respond punctually. I can feel their sincere attitude. The cashiers are thoughtful, helping me save money and managing the bill early with me. The staff who brought food to my room were also very nice, helping me tidy my table. They are polite.”

“Thank you for taking care of me. I always feel at peace under the clinic's care, appreciating the detailed consultations and examinations. Not to mention the warmth from the team. I was amazed that the gel used during the ultrasound was warm—such a considerate touch.”

“I would like to express my appreciation for the health check assessment service I received today, especially the mammogram service conducted by Sandy. She is very professional and was able to significantly relieve my anxiety about undergoing a mammogram after learning about my concerns. My last mammogram experience was also at Matilda, but it left me scared of undergoing the procedure again. However, Sandy completely transformed my experience today, making it very positive. Her attitude and understanding are superb. I want to express my gratitude to her here and encourage her in her continued excellence.”

“Doctor was extremely patient and we feel that he understood from the parent's perspective to address our concerns. The staff at the nurse station were excellent, friendly and service oriented.”

“The staff were all cheery and had smiley faces. They were helpful and made me feel at ease. The doctor I saw was very informative. He explained everything very well and eased my concerns. Hospital was kept clean and I did not feel unsafe at any point.”

“Everything starting from the Entry point of Registration Staff at Reception then Consultation by Dr. Mimi Chang, further Billing & Payment staff till Exit was Excellent, well taken Care with SMILE :-) Overall, your entire TEAM is doing Perfect by taking care of patients as well as accompanying members with personal touch. Keep your performance level always on top. Wish you all the Best. :-) :-)”

“This clinic is always so clean, very smooth process. Most of the staff are very gentle and friendly. I have taken my annual medical check at this clinic for 5 yrs or so. I do also recommend this clinic to my female friends.”

“Good pre arrival with prompt email response on questions and detailed email to prepare All staff at the centre is very nice, and informative”

“Doctors are great, very professional, patient and caring. All staff are good, especially endoscopy staff and XR staff.”

“Excellent service all around. Good skill, good care, good hospitality.”

“The nurses and lab technicians are warm and helpful”

“Everyone did everything well. Thank you for being so caring. The nursing and imaging team were outstanding.”

“Very detailed and informative about the approach of rehab. Queries on the healing progress were well answered. Very caring on the overall wellness, not limited to the area of injury”

“Catering and cleaning staff were efficient, polite and friendly.”

“Admissions team handled my check-in and discharge efficiently and promptly.”

“Food was good and timely.”