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Important Notice

Alert Response Level

In accordance with the Hong Kong Government’s Preparedness Plan

Taking Measures:

  • Must wear a surgical mask when entering patient care areas and experiencing any respiratory symptoms
  • Please wear a surgical mask in all hospital areas and medical centres
  • Perform Hand Hygiene BEFORE and AFTER Visiting Hospital

12/02/2025

Contact Relevant Authorities

If you feel we have not adequately addressed your concern, you may raise it with the following:

  1. The Client Relations Unit of the Department of Health (For concerns regarding the Hospital)
    Tel:  3107 2667
    Email: ccphf@dh.gov.hk

  2. The Medical Council of Hong Kong (For concerns regarding a specific doctor)
    Tel: 2873 5131
    Email: mchk@dh.gov.hk

  3. The Consumer Council
    Tel: 2929 2222
    Email: cc@consumer.org.hk  
       
  4. Committee on Complaints against Private Healthcare Facilities
    Tel: 3107 2667
    Email: complaints_committee@dh.gov.hk

  5. The Consumer Council
    Society for Community Organization    
    Tel: 2713 9165   Email: pra@soco.org.hk
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