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Welcome to the New Matilda International Hospital Website. We are excited to offer you a richer selection of content and an enhanced user experience, tailored to meet your health needs more effectively. Your feedback is invaluable to us as we strive to improve our site. Please send your comments to info@matilda.org. Thank you for visiting.

31 October, 2024

Outpatient Services at
Matilda International Hospital

Comprehensive outpatient care around the clock

Our Outpatient Services

Our 24-hour Outpatient Services ensures easy access to expert medical care. Our facility is staffed by experienced medical professionals ready to address health concerns and provide ongoing outpatient treatments. 

We provide prompt medical attention for acute conditions and manage ongoing health conditions. Our family medicine is supported by a team of onsite specialists and backed by full hospital diagnostic services, allowing seamless continuity of care if treatment requires inpatient admission. 

young female doctor consoling patient
matilda hospital interior

Modern Facilities

Our outpatient services rests in a heritage building that is supported by advanced facilities, providing exceptional care. The department includes private consultation rooms, fully equipped treatment rooms, and access to dedicated diagnostic areas featuring the latest medical imaging technology, such as MRI and CT scanners.

Outpatients - Our Patient Pledge

doctor treating young child

Committed to providing timely and efficient care

Our Patient Pledge outlines our commitment to service times across various care categories, ensuring every patient receives the attention they need with minimal waiting. All patients are triaged upon arrival, and kept informed about their expected wait times.

Below are the specific response times for different patient categories. 

Life-threatening Case (Category I)

Call code blue (code red) immediately for urgent attendance

Emergency Case (Category II)

Nurse provides first aid treatment immediately, doctor attends within 5 minutes

Paediatric Case

Seen within 15 minutes from the time of appointment, unless the doctor is handling an emergency or attending to other patients

Adult Case (Category III)

Seen within 30 minutes from the time of appointment, unless the doctor is handling an emergency or attending to other patients

Walk-in Non-emergency Case (Category IV & V)

Seen within 30 minutes if the doctor is available, the maximum waiting time is less than 60 minutes unless the clinic is fully booked

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If this pledge cannot be kept, we will offer the patient a consultation with an alternative doctor.

The Outpatient Journey

Our outpatient flow is streamlined to ensure every patient receives prompt, efficient, and comprehensive care. This process is carefully designed to support your health needs with precision and compassion, ensuring a smooth experience throughout your visit.

Registration

icon-circle-grey-assessment

Triage Assessment

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Consultation and Diagnosis

icon-circle-grey-stethoscope

Treatment and Medication

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Home or Admission Arranged

Outpatient Services FAQs

Our 24-hour outpatient treatment services are equipped to handle various medical issues, from acute conditions like injuries and infections to chronic disease management. If you are experiencing unusual symptoms, we encourage you to book an appointment to discuss them with our doctors. In case of an emergency, please call 999 immediately.

Matilda’s Outpatient Services

Visit the Matilda International Hospital in The Peak for 24-hour outpatient services and the Matilda In-town Centre for outpatient services within our consultation hours. 
exterior of matilda international hospital

Matilda International Hospital

41 Mount Kellett Road,
The Peak,
Hong Kong

info@matilda.org
(852) 2849 0111

Outpatient Department
opd@matilda.org
(852) 2849 1500

 

check in counter of matilda in-town centre

Matilda In-town Centre (Central)

3/F, Prosperity Tower,
39 Queen's Road Central,
Hong Kong

mmc.central@matilda.org
(852) 2537 8500

Consultation Hours:
Mon - Fri: 8:30 am - 5:30 pm
Sat: 8:30 am - 1:30 pm
Closed on Sundays and Public Holidays