fbpx

病人对我们的评价

病人满意度

Feedback on care 2022 chi

96% 认为得到良好的照顾

96% 认为我们聆听丶他们亦能参与治疗

97% 认为治疗时,我们尊重他们 

95% 认为得到足够资讯作出知情决定

96% 认为他们的私稳得到充分保障


根据2022年1月至6月医院问卷调查

 

 

 







病人评价

 

  • Medical Surgical 內外科部 

    All nursing staff were professional, friendly and polite, and made me feel well cared for during my stay. Theatre team was, as per my previous experiences at the Matilda Hospital, diligent, courteous and focused. My sincere thanks to all involved in my care, and for making my experience so comfortable.

    2022年3月

     

    The staff in admission and surgical department were great in attending to the needs and managed the privacy well.

    2022年3月

     

    I have travelled her from Shanghai to have a double hip replacement. I am away from my family and have to make my own way back to China. I leave tomorrow morning and thanks to the incredible care, kindness and excellent medical attention of your staff, I feel I am in the best shape I could be to leave hospital. Your staff have all gone above and beyond to make my surgery and recovery such a positive experience. I would recommend without hesitation for anyone to have their surgery at the Matilda. I had my youngest son here in 2014 and I feel blessed to have gone through both experiences under the expert care of your staff. Thank you so much.

    2022年1月

     

    I am away from my family. I leave tomorrow morning and thanks to the incredible care, kindness and excellent medical attention of your staff, I feel I am in the best shape I could be to leave the hospital. Your staff have all gone above and beyond to make my surgery and recovery such a positive experience. I would recommend without hesitation for anyone to have their surgery at the Matilda.

    2022年1月

     

    Very welcoming and attentive to my young child. Nurses are great and very friendly towards our son who was scared due to a broken arm. 

    2022年1月

     
  • Maternity 产科部

     

    Midwives were amazing, highest respects to midwife Selvie, without her this journey would not have been possible. She made me feel very assured and had magical hands when it came to latching my baby on. We wish we could bring her home with us. Thank you so much for caring for us, five star service.

    2022年3月

     

    My experience at Matilda delivering my baby girl was fantastic and I could not have asked for more. The maternity team truly cares about the happiness and wellbeing of the patients. My assigned midwives were phenomenal and supported me non-stop day and night. I am really grateful for their help, assistance, love, and care which have made my delivery and post-partum experience pleasant and truly memorable. The Nursery staff was absolutely impeccable and cared for my baby as if she was her own: a huge thank you!!

    2022年2月

     

    The standard of care at Matilda during my stay has been absolutely exceptional. This is my third baby here as well as my last, and the staff have gone above and beyond in ensuring I had an extremely positive c-section experience. I have been able to bond with my baby so well and the experience has brought me so much joy as a mother for the last time. I am grateful that the Matilda allowed me to be involved in such a meaningful way, and I feel incredibly post-surgery. Thank you again for this incredible experience.

    2022年1月

  • day case 日间医疗部

    The doctors and nurses talked me through the procedure keeping me calm at each step. They answered all my questions and were quick to give me feedback once the procedure had been completed.

    2022年11月

     

    Overall a very good experience; all my questions were answered regarding my medical procedures. Staff was very friendly and helpful throughout my stay at Matilda.

    2022年9月

     

    Your staff on the first floor are wonderful, very kind. Caring. And supportive. I wish to acknowledge how much they helped me to relax prior to the procedure. ( i was very stressed on arrival due to very inefficient arrival procedures. ) and also how pleasant and professional and caring they are after i woke up. First floor nursing staff are excellent. ! Thank you.

    2022年6月

     
  • EHAU 身体检查部

    Professional n warm hospitality Everyone from dr to specialists to nurses re health assessment n covid test are all very professional. Thanks for making the smooth arrangement even we are late

    2022年6月

     

    The whole process was very smooth and easy. The staff were all warm and friendly. It was also very quick which i appreciated.

    2022年4月

     

    Excellent service, view, and food for a world-class health check package. My husband and I have been using Matilda’s health check services annually since 2019. Matilda and its wonderful staff made health check - a not so enjoyable exercise - highly enjoyable.


    2022年1月

     
     
  • Outpatient Department 门诊部

    Doctor was extremely patient and we feel that he understand from parent's perspective to address our concerns The staffs at nurse station were excellent, friendly and service oriented.

    2022年8月

     

    The staff were all cheery and had smiley faces. They were helpful and made me feel at ease. The doctor i saw was very informative. He explained everything very well and eased my concerns. Hospital was kept clean and i did not feel unsafe at any point.

    2022年6月

     
  • Matilda Medical Centre 明德医疗中心

    Everything starting from the Entry point of Registration Staff at Reception then Consultation by Dr. Mimi Chang, further Billing & Payment staff till Exit was Excellent, well taken Care with SMILE :-) Overall, your entire TEAM is doing Perfect by taking care of Patient as well as accompanying member with personal touch. Keep your performance level always on top. Wish you all the Best. :-) :-)

    2022年11月

     


    This clinic is always so clean, very smooth process, most of staff are very gentle and friendly. I have taken my annual medical check at this clinic for 5 yrs or so. I do also recommend this clinic to my female friends.

    2022年3月

     

    Good pre arrival with prompt email response on questions and detailed email to prepare All staff at the centre is very nice, and informative

    2022年1月

     
  • Allied Health 辅助医疗

    Doctors are great, very professional, patience and caring. All staff are good, especially endoscopy staff and XR staff.

    2022年9月

     

    Excellent service all around. Good skill, good care, good hospitality.

    2022年7月

     

    The nurses and lab technicians are warm and helpful

    2022年6月

     

    Everyone did everything well. Thank you for being so caring. The nursing and imaging team were outstanding.

    2022年5月

     

    Very detailed and informative about the approach of rehab. Queries on the healing progress were well answered. Very caring on the overall wellness, not limited to the area of injury

    2022年4月

     
  • Patient Service and Others 客户服务中心及其他

     

    Catering and cleaning staff were efficient, polite and friendly.

    2022年3月

     

    Admissions team handled my check-in and discharge efficiently and promptly.

    2022年3月

     

    Food was good and timely.

    2022年1月

     

tiffany2

Tiffany
产科

Amelia2

Amelia
产科 

Wakuta2

蒲田夫妇
产科

 Jack2

Jack
骨科

 Jodie2

Jodie
产科

 Desmond2

Desmond
物理治疗

Miguel

Miguel
耳鼻喉科

Sue

Sue
外科手术

Arlette2

Jodie
产科

 

Christopher

Christopher
口腔颌面外科

catherine evonne

Catherine 和 Evonne
产科

 

 

您曾经使用我们的服务吗?
您宝贵的意见有助我们持续改进服务,欢迎填写意见书或联络客户服务经理, 跟我们分享您的意见。

电话 2849 0355
该 Email 地址已受到反垃圾邮件插件保护。要显示它需要在浏览器中启用 JavaScript。

 

我们提供各项医疗套餐,以对应您的需求,您亦可按此於网上约见医生。